![]() I’m still troubleshooting this as well.įrom the Devices list, you can add specific devices to your trusted “Family” list these devices benefit from more features and get full access to your network.ĭevices on the “Guest” list have limited control over them and are easiest to block from your network (as they should be). Even installing the app on his device didn’t help. However, I did find it strange that everything from my WiFi extender to my WiFi thermostat showed on the list, but my husband’s smartphone was nowhere to be found. It shows you everything that’s connected to the BOX. ![]() This is one of the things I’m still having an issue with, though it’s not being updated properly. This easy-to-read graph is supposed to be updated hourly. Once you’re able to get everything set up and running smoothly, you’ll be able to monitor the “protected traffic” for all connected devices via Activity Report. Since the only way to control Bitdefender BOX is via a mobile app (sadly, there isn’t a web interface), you will need a mobile device to use it. Thankfully, Bitdefender’s support is very responsive, so they were able to help me through a major issue I was having. So here I was thinking that I would just fly through the seemingly easy setup process but instead spent four days trying to figure out why the BOX wasn’t working properly. The directions in the quick start guide are very easy to follow and there’s also a User’s Guide online in PDF format. I do appreciate that it comes with everything you need to set it up: BOX, ethernet cable, micro-USB cable, power supply, and quick start guide. Setting up Bitdefender BOX was a bit difficult, even with help from their support team it took a few tries along with some basic troubleshooting. If your router happens to be one that isn’t supported or if you have no way of changing the DHCP setting on your router (you will need access to your router’s admin page), you’ll have no choice but to use the standalone option. ![]() With this method the Ethernet cable will instead need to go into the WAN port. It doesn’t provide you with Internet access, but you will have to connect each device to it manually in order to be connected. It can also be set up alongside an Apple AirPort for those who have one.Īlternately, you can use Bitdefender BOX as a “ standalone router.” In this way it works similarly to a WiFi extender. This way any device that is connected to the router (via an Ethernet cable or WiFi) is automatically protected by Bitdefender BOX. Note: a Bitdefender account is required you can create one in the app.
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